Support
Contact us
Write to help@fitzee.app. Tell us what happened and which iPhone and iOS version you use. Never send us a sign-in code.
Delete your account
- In Fitzee, open Settings → Personal profile.
- Tap Delete my account, then confirm.
Your account, workouts, routines and photos are permanently deleted from Fitzee and from this iPhone. An internet connection is required: if the deletion cannot finish, your data and session are kept and you can try again. Details are in the Privacy Policy.
Without the app, for example if you no longer have an iPhone, write to help@fitzee.app from the e-mail address of your account (or, with Sign in with Apple, the address Apple shared with Fitzee). We delete the account within 30 days and confirm it to you by e-mail.
Frequently asked questions
Does Fitzee work offline?
Yes. Your workouts, routines, habits and measurements are saved on your iPhone, and your changes are synchronized once you are back online. Signing in to an account requires a connection.
How do I get my data on a new iPhone?
Sign in with the same Apple account or e-mail address: Fitzee restores your account from its servers. Progress photos come back only if photo backup was turned on. Restoring the new iPhone from an iCloud backup also brings back Fitzee’s files, including changes not yet synchronized.
What does Fitzee read from Apple Health?
Only what you allow, and Fitzee never writes to Apple Health: body measurements (such as weight, height and body fat), activity (such as steps and active energy), heart rate, workouts from other apps, date of birth and biological sex. Manage permissions in the Health app, or clear Fitzee’s copies in Settings → Apple Health.
What is the difference between signing out and deleting my account?
Signing out (Settings → Sign out) keeps your account and the data on your iPhone; changes not yet sent are synchronized when you sign in again to the same account. Deleting your account erases it from Fitzee and from your iPhone.